--- title: Password Settings (Reset/Forgot) description: "Click Edit User to change the password for the selected user. Note: After resetting your password, the iOS device will log you out of all active sessions. During this time, reports cannot be uploaded" --- [Skip to content](https://knowledge.goreport.com/knowledge/change-password#main-content) - New Customer Onboarding Show submenu for New Customer Onboarding - RICS Customers Training - Smart Library Training - Knowledge base - Support Open main navigation Close main navigation - New Customer Onboarding Show submenu for New Customer Onboarding - RICS Customers Training - Smart Library Training - Knowledge base - Support Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.goreport.com/knowledge?hsLang=en) 2. [GoReport How To](https://knowledge.goreport.com/knowledge/goreport-how-to?hsLang=en) 3. [Web Portal](https://knowledge.goreport.com/knowledge/goreport-how-to?hsLang=en#web-portal) # Password Settings (Reset/Forgot) [Reset Password from the User List](https://knowledge.goreport.com/knowledge/change-password#Resetting-password-management-portal) [Reset Password from Personal Settings](https://knowledge.goreport.com/knowledge/change-password#Resetting-password-Personal-Settings) [Forgot your Password](https://knowledge.goreport.com/knowledge/change-password#Forgot-password) **Reset Password from the User List.** - From the Menu option list, select **Users.** ![users menu option](https://knowledge.goreport.com/hubfs/image-png-Nov-28-2022-01-43-37-0845-PM.png) - Click **Edit User** to change the password for the selected user. ![add user button](https://knowledge.goreport.com/hubfs/image-png-Nov-28-2022-01-46-32-5916-PM.png) - Click **Reset Password.** ![reset password button](https://knowledge.goreport.com/hubfs/image-png-Nov-28-2022-01-49-13-7287-PM.png) **Note:** After resetting your password, the iOS device will log you out of all active sessions. During this time, reports **cannot** be uploaded or downloaded until a new password has been created. - Click **Confirm.** ![reset password warning box](https://knowledge.goreport.com/hubfs/image-png-Nov-28-2022-01-51-11-7092-PM.png) - A link to reset your password will be sent to the e-mail address associated with your account. ![password reset request sent](https://knowledge.goreport.com/hubfs/image-png-Jan-25-2023-10-45-49-8478-AM.png) **Tip:** GoReport e-mails may be blocked by your spam filter. If you **do not** receive an      e-mail from GoReport, check your spam folder and e-mail settings. - Clicking this link will redirect you to a page where you can reset your password. - Enter your new password and click **'Create Password'.** ![create password button](https://knowledge.goreport.com/hubfs/image-png-Nov-28-2022-01-58-17-9318-PM.png) - You can now log in with your new details. **Reset Password from Personal Settings** - From the Menu option list, select **Personal Settings.** ![personal settings button](https://knowledge.goreport.com/hubfs/image-png-Dec-01-2022-10-53-47-1113-AM.png) - Click on the **Password** tab (as shown below). ![password tab](https://knowledge.goreport.com/hubfs/image-png-Dec-01-2022-01-48-31-6255-PM.png) - Click **Reset Password.** **Note:** After resetting your password, the iOS device will log you out of all active sessions. During this time, reports **cannot** be uploaded or downloaded until a new password has been created. ![reset password button](https://knowledge.goreport.com/hs-fs/hubfs/image-png-Jul-25-2024-10-07-32-3800-AM.png?width=688&height=200&name=image-png-Jul-25-2024-10-07-32-3800-AM.png) **Forgot your password** You can also reset your password from the GoReport Web Portal login screen. - Click **Forgot Password.** ![forgot password button](https://knowledge.goreport.com/hubfs/image-png-Nov-28-2022-02-42-52-8113-PM.png) - Enter the e-mail address associated with your account and click **'E-mail me a reset link'.** ![email me a reset link button](https://knowledge.goreport.com/hubfs/image-png-Nov-30-2022-10-57-48-7778-AM.png) - A link to reset your password will be sent to the e-mail address associated with your account. ![password reset request sent message](https://knowledge.goreport.com/hubfs/image-png-Jan-25-2023-10-45-49-8478-AM.png) **Tip:** GoReport e-mails may be blocked by your spam filter. If you **do not** receive an      e-mail from GoReport, check your spam folder and e-mail settings. - Clicking this link will redirect you to a page where you can reset your password. **Note:** Resetting your password in this way will **NOT** log you out of all active sessions.  - Enter your new password and click **'Create Password'.** ![create password button](https://knowledge.goreport.com/hubfs/image-png-Nov-28-2022-01-58-17-9318-PM.png) - You can now log in with your new details. - [Digital Transformation](https://knowledge.goreport.com/knowledge/digital-transformation?hsLang=en) - [Getting Started with GoReport](https://knowledge.goreport.com/knowledge/getting-started-with-goreport?hsLang=en) - [GoReport How To](https://knowledge.goreport.com/knowledge/goreport-how-to?hsLang=en#main-content) - [iOS App](https://knowledge.goreport.com/knowledge/goreport-how-to?hsLang=en#ios-app) - [Web Portal](https://knowledge.goreport.com/knowledge/goreport-how-to?hsLang=en#web-portal) - [Web Portal 2.0](https://knowledge.goreport.com/knowledge/goreport-how-to?hsLang=en#web-portal-2-0) - [Android App](https://knowledge.goreport.com/knowledge/goreport-how-to?hsLang=en#android-app) - [Sava Partnership](https://knowledge.goreport.com/knowledge/sava-partnership?hsLang=en) - [The Future of Surveying](https://knowledge.goreport.com/knowledge/the-future-of-surveying?hsLang=en#main-content) - [RICS Young of Surveyor of the Year](https://knowledge.goreport.com/knowledge/the-future-of-surveying?hsLang=en#rics-young-of-surveyor-of-the-year) - [Digital as part of your Surveying career](https://knowledge.goreport.com/knowledge/the-future-of-surveying?hsLang=en#digital-as-part-of-your-surveying-career) - [Industry support in growing your career](https://knowledge.goreport.com/knowledge/the-future-of-surveying?hsLang=en#industry-support-in-growing-your-career) - [Creator](https://knowledge.goreport.com/knowledge/creator?hsLang=en#main-content) - [GoReport Creator Overview](https://knowledge.goreport.com/knowledge/creator?hsLang=en#goreport-creator-overview) - [GoReport Creator - How To](https://knowledge.goreport.com/knowledge/creator?hsLang=en#goreport-creator-how-to) - [GoReport Creator Examples](https://knowledge.goreport.com/knowledge/creator?hsLang=en#goreport-creator-examples) - [GoReport in Action](https://knowledge.goreport.com/knowledge/goreport-in-action?hsLang=en) - [Contact Us](https://knowledge.goreport.com/knowledge/contact-us?hsLang=en) - [Web Portal 2.0](https://knowledge.goreport.com/knowledge/web-portal-2-0?hsLang=en) - New Customer Onboarding - Knowledge base - Support Copyright © 2026, GoReport