iOS App
      Back to home
      1. Knowledge Base
      2. GoReport How To
      3. iOS App

      Managing your iOS Device

      Downloading the app

      Updating the iOS Software

      Device Storage

      Removing reports from iOS device (Local Reports list)

      Downloading the app

      • On the iOS device, open the App Store as shown below.

      • In the Search bar type GoReport. Select the app to open.

      If the blue button shows ‘Open’ then you are running on the latest version of the app.

      If the blue button shows ‘Update’ you need to update the app to the latest version.

      • Click 'Open' to launch the app.

       

      Updating the iOS Software

      • Go to Settings.
      • Select General and Software Update as shown below.

      • Select Download and Install.

      Device Storage

      If there is limited storage on your iOS device, it may affect the functionality of the app, for example uploading reports to the web portal may be impacted.

      • To check the storage of your iOS device go to Settings – General – iPad Storage (as shown below).

      Note: Your device will display how much space is left and which apps are using the most memory. You can free up storage on your device by deleting old photos and videos or unused apps.

      Your device may automatically back up all photos to the camera roll. If you use the built-in camera feature of the GoReport app and choose NOT to back up the photos, you can save space on your device.
      • Scroll down the menu bar on the left hand side. Select the GoReport app to view the app settings.
      • You will see the option to "Save new photos to camera roll". 
      • Using the toggle, you can disable this setting (see below).

      Caution: Photos that are taken within the GoReport app and not backed up CANNOT be recovered if deleted from the report.

      Removing an uploaded report from iOS device (Local Reports list)

      After reports have been uploaded to the cloud, you can remove them from your iOS Device (Local Reports list) to free up storage.

      • Select and swipe left on a report to reveal the "Remove" option.

      Important: This will remove the data from your local device to free space. Any changes that have not been uploaded will be LOST.

      • Select OK.

      • Type the word 'Remove' into the textbox and select Remove.

      Note: The Remove button will appear in grey mode until you type the word 'Remove' into the text box to confirm you wish to remove the report.

      • The report has now been removed from the iOS device (Local Reports list).

      • The report can also be removed by selecting the report to reveal an options menu.

      • Select Remove Report.

      • Select OK. 

      • Type the word 'Remove' into the textbox and select Remove.

      Note: The Remove button will appear in grey mode until you type the word 'Remove' into the text box to confirm you wish to remove the report.

      • The report has now been removed from the iOS device (Local Reports list).

      Note: Simply go to Cloud Reports and select the report to re-download if necessary.

      Removing ALL uploaded reports from iOS device

      • Select the options icon (see below).

      • Select Remove Uploaded Reports.

      • Select OK.

      • Type Remove All into the text box and select Remove.

      • The reports have now been removed from the iOS device (Local Reports list).