Multi-Factor Authentication (MFA) adds an extra layer of protection to your GoReport account by requiring a second verification step as well as your password. This means that even if someone gets hold of your login details, they still won’t be able to access your account without also having your mobile device. It’s a quick, one-time setup that strengthens the security of your survey data and client information, giving you greater peace of mind every time you log in.
Setting up Multi-Factor Authentication
Follow these simple steps to enable MFA on your GoReport Client Portal:
- Log in to the GoReport Client Portal using your usual username and password.
- In the left-hand sidebar, click Settings.
- Under the Settings tab, select Security.
- Locate the Multi-Factor Authentication option and toggle the switch to the On position. The switch will turn blue when activated.
- Enter your mobile phone number in the prompt provided.
- You’ll receive a text message from GoReport containing a one-time password (OTP).
- Enter the OTP into the verification field to confirm your device.
Once activated, MFA will be required every time you log in. You’ll enter your username and password as usual, and then you’ll be prompted to enter a new one-time code sent to your mobile. If you change your phone number, remember to update it in your Security settings so you don’t lose access to your account.