--- title: "Web Portal 2.0: How to Add Multi-Factor Authentication" description: Multi-Factor Authentication (MFA) adds an extra layer of protection to your GoReport account. Discover how to set it up in this guide. --- [Skip to content](https://knowledge.goreport.com/knowledge/multi-factor-authentication#main-content) - New Customer Onboarding Show submenu for New Customer Onboarding - RICS Customers Training - Smart Library Training - Knowledge base - Support Open main navigation Close main navigation - New Customer Onboarding Show submenu for New Customer Onboarding - RICS Customers Training - Smart Library Training - Knowledge base - Support Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.goreport.com/knowledge?hsLang=en) 2. [GoReport How To](https://knowledge.goreport.com/knowledge/goreport-how-to?hsLang=en) 3. [Web Portal 2.0](https://knowledge.goreport.com/knowledge/goreport-how-to?hsLang=en#web-portal-2-0) # Web Portal 2.0: How to Add Multi-Factor Authentication Multi-Factor Authentication (MFA/2FA) adds an extra layer of protection to your GoReport account by requiring a second verification step as well as your password. This means that even if someone gets hold of your login details, they still won’t be able to access your account without also having your mobile device. It’s a quick, one-time setup that strengthens the security of your survey data and client information, giving you greater peace of mind every time you log in. ### **Setting up Multi-Factor Authentication** Follow these simple steps to enable MFA on your GoReport Client Portal: 1. **Log in** to the GoReport Client Portal using your usual username and password. ![Screenshot 2026-07-03 115152](https://knowledge.goreport.com/hs-fs/hubfs/Screenshot%202026-07-03%20115152.png?width=644&height=303&name=Screenshot%202026-07-03%20115152.png) 2. In the top right of the page, click **Settings**. ![Screenshot 2026-07-03 113917](https://knowledge.goreport.com/hs-fs/hubfs/Screenshot%202026-07-03%20113917.png?width=644&height=306&name=Screenshot%202026-07-03%20113917.png) 3. Under the **Settings** tab, select **Security**. ![Screenshot 2026-07-03 114036](https://knowledge.goreport.com/hs-fs/hubfs/Screenshot%202026-07-03%20114036.png?width=644&height=307&name=Screenshot%202026-07-03%20114036.png) 4. Locate the **Multi-Factor Authentication** option and toggle the switch to the **On** position. The switch will turn blue when activated. ![Screenshot 2026-07-03 114617](https://knowledge.goreport.com/hs-fs/hubfs/Screenshot%202026-07-03%20114617.png?width=644&height=304&name=Screenshot%202026-07-03%20114617.png) 5. Enter your **mobile phone number** in the prompt provided. ![Screenshot 2026-07-03 114734](https://knowledge.goreport.com/hs-fs/hubfs/Screenshot%202026-07-03%20114734.png?width=644&height=304&name=Screenshot%202026-07-03%20114734.png) 6. You’ll receive a **text message** from GoReport containing a one-time password (OTP). 7. Enter the OTP into the verification field to confirm your device. ![Screenshot 2](https://knowledge.goreport.com/hs-fs/hubfs/Screenshot%202.png?width=670&height=326&name=Screenshot%202.png) Once activated, MFA will be required every time you log in either on the Portal or on the GoReport App. You’ll enter your username and password as usual, and then you’ll be prompted to enter a new one-time code sent to your mobile. 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