- Select Forgot password.
- Enter you e-mail address and select Send Reset Link.
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If you are registered on our system, a reset password link will be sent to the e-mail address associated with your account.
- Open the e-mail and select Reset Password.
Tip: GoReport e-mails may be blocked by your spam filter. If you do not receive an e-mail from GoReport, check your spam folder and e-mail settings.
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Clicking this link will redirect you to a page where you can reset your password.
- Enter your new password and click 'Create Password'.
- Select Settings.
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Select Security to change the password for the selected user.
- Enter in the current password and the new password.
- Select Update.
Note: Please note that changing your password will delete your current password and log you out of all GoReport services.
- Select Confirm.
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You will be redirected to the GoReport sign-in screen and prompted to sign in again using your new password.
- Enter your new password and select 'Create Password'.
- You can now log in with your new details.
Reset password for another user
Admin users have the ability to reset other users passwords.
- Select Users and select a user you would like to reset the password for.
- Select Reset.
- Select Confirm.
Caution: This user will be logged out of all active sessions, their current password will be deleted and they will be sent an email with instructions to reset their password.
- The user will receive an e-mail with a reset password link.